KIZORA SHIPPING & DELIVERY POLICY
Last Updated: 11/06/2026
At KIZORA, we aim to ensure that every order reaches you safely, thoughtfully packaged, and within a reasonable delivery timeline.
This Shipping & Delivery Policy outlines our shipping process, timelines, delivery coverage, and related terms for orders placed through the KIZORA website.
1. ORDER PROCESSING
Once your order is placed successfully:
- Our system begins processing your order
- Products undergo quality inspection to ensure they are in optimal condition
- Orders are securely packed and prepared for dispatch
- Packages are handed over to our trusted delivery partners
You will receive order confirmation and shipping updates on your registered email address and/or phone number.
2. DELIVERY PROCESS
Our courier partners will attempt delivery at the address provided during checkout.
In case:
- The address is incomplete
- The customer is unavailable
- Delivery access is restricted
the courier partner may contact you directly to coordinate delivery.
Customers are requested to provide accurate:
- Address details
- Contact number
- PIN code information
to avoid delays or failed deliveries.
3. SHIPPING TIMELINES
Standard Dispatch Timeline
Most orders are dispatched within:
1–5 business days
(excluding Sundays and public holidays)
Delivery Timeline
Estimated delivery timelines may vary depending on:
- Delivery location
- Courier partner serviceability
- Weather conditions
- Operational disruptions
- Sale periods or high-order volumes
Delays During Sale Periods
During:
- Promotional campaigns
- Festive sales
- New launches
- High-volume events
dispatch and delivery timelines may be slightly extended.
We appreciate your patience during such periods.
4. ORDER TRACKING
Once your order is shipped, you will receive:
- Shipping confirmation via email/SMS/WhatsApp
- Tracking details and tracking link
You can also track your order through:
“My Orders” section on the KIZORA website
5. MULTIPLE SHIPMENTS
In some cases, your order may arrive in multiple shipments.
This may happen because:
- Products are dispatched from different warehouse locations
- Certain items require separate packaging
- Product availability varies by location
You will only be charged shipping fees once per order where applicable.
6. SHIPPING CHARGES
Shipping charges may vary based on:
- Order value
- Delivery location
- Promotional offers
Current Shipping Structure
- Free shipping on prepaid orders above ₹499
- A standard shipping fee may apply on orders below the free shipping threshold
Any applicable shipping charges will be clearly displayed during checkout.
7. CASH ON DELIVERY (COD)
Cash on Delivery may be available for selected PIN codes and eligible order values.
KIZORA reserves the right to:
- Disable COD for certain locations
- Restrict COD on high-value orders
- Limit COD access for repeated failed deliveries or refused orders
8. DELIVERY COVERAGE
Currently, KIZORA ships across serviceable locations within India only.
International shipping is not available at this time.
9. PACKAGING COMMITMENT
At KIZORA, we believe packaging should protect both:
- Your products
- The environment
Wherever possible, we aim to use:
- Recyclable outer packaging
- Minimal excess material
- Reduced-plastic packaging alternatives
Packaging formats may evolve as part of our sustainability efforts.
10. DELIVERY DELAYS & LIMITATION
While we strive to deliver orders within estimated timelines, delays may occasionally occur due to:
- Courier partner disruptions
- Weather conditions
- Natural events
- Regulatory restrictions
- Operational limitations beyond our control
KIZORA shall not be held liable for delays caused by third-party logistics providers or unforeseen circumstances.
11. FAILED DELIVERY ATTEMPTS
Orders may be marked undelivered if:
- Incorrect address/contact details are provided
- Multiple delivery attempts fail
- Customer is unreachable
- Delivery is refused
In such cases:
- Re-shipping charges may apply
- COD eligibility may be restricted for future orders
12. DAMAGED PACKAGE AT DELIVERY
If the outer package appears:
- Tampered
- Leaking
- Opened
- Severely damaged
please:
- Refuse delivery if necessary
- Record images/videos immediately
- Contact KIZORA customer support within 24 hours
13. CONTACT US
For shipping or delivery-related queries:
KIZORA Customer Care
Naturekit LLP
WW-24, Malibu Town
Gurgaon, Haryana, India
📧 Customercare@kizoraskincare.com
📞 +91 9625905995
Every KIZORA order is packed with care — thoughtfully prepared to reach you safely and gently.