KIZORA PRIVACY POLICY
Last Updated: 11/06/2026
KIZORA (“we”, “our”, “us”) values your trust and is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you access or use our website, mobile platform, social media channels, customer support services, or purchase products from us.
This Privacy Policy is designed in accordance with applicable Indian laws including:
- The Digital Personal Data Protection Act, 2023 (“DPDP Act”)
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection (E-Commerce) Rules, 2020
- Applicable cosmetic and consumer protection regulations in India
This policy has been adapted and customised for KIZORA from a reference privacy framework shared by the user.
1. WHO WE ARE
KIZORA is operated by:
Naturekit LLP
WW-24, Malibu Town
Gurgaon, Haryana, India
Email: Customercare@kizoraskincare.com
Phone/WhatsApp: +91 9625905995
KIZORA is engaged in the business of marketing, selling, and distributing skincare, haircare, fragrances, body care, wellness, and beauty products through its e-commerce platform and associated channels.
2. APPLICABILITY OF THIS POLICY
This Privacy Policy applies to:
- Visitors of our website
- Customers purchasing products from KIZORA
- Users interacting with our customer support
- Individuals subscribing to marketing communication
- Users engaging with KIZORA across digital platforms
By using our website or providing your information, you consent to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not access or use our services.
3. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Information
- Full name
- Mobile number
- Email address
- Billing and shipping address
- PIN code
- Gender (optional)
- Date of birth (optional)
B. Transaction & Payment Information
- Order details
- Payment method
- Transaction status
⚠️ KIZORA does NOT store debit/credit card details, CVV, OTPs, or banking passwords.
Payments are securely processed through authorised third-party payment gateways.
C. Device & Technical Information
- IP address
- Browser type
- Device information
- Cookies and analytics data
- Website interaction behaviour
D. Communication Information
When you contact us through:
- Phone calls
- Chat support
- Social media
We may retain communication records for customer support and service improvement purposes.
4. HOW WE USE YOUR INFORMATION
Your information may be used for:
- Processing and delivering orders
- Customer support and grievance handling
- Sending order confirmations and shipping updates
- Providing product recommendations
- Improving website functionality and user experience
- Fraud prevention and transaction security
- Marketing communications (only where permitted)
- Legal and regulatory compliance
5. MARKETING COMMUNICATIONS
With your consent, KIZORA may send:
- Product launches
- Offers and promotions
- Ritual and skincare content
- Newsletter updates
You may unsubscribe at any time by:
- Clicking the unsubscribe link
- Contacting us directly
6. COOKIES & TRACKING TECHNOLOGIES
KIZORA uses cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyse traffic and usage behaviour
- Personalise your browsing experience
Types of cookies used may include:
- Essential cookies
- Functional cookies
- Analytics cookies
You may disable cookies through your browser settings. Certain features of the website may not function properly if cookies are disabled.
7. SHARING OF INFORMATION
We do NOT sell your personal information.
We may share your data with trusted third parties only where necessary, including:
- Payment gateway providers
- Shipping and logistics partners
- Website and analytics service providers
- Customer support tools
- Government or regulatory authorities where legally required
All third-party partners are required to maintain reasonable security standards.
8. DATA SECURITY
KIZORA implements reasonable technical and organisational safeguards to protect your information from:
- Unauthorised access
- Misuse
- Alteration
- Disclosure
- Loss
While we strive to protect your data, no digital platform can guarantee absolute security.
9. DATA RETENTION
We retain personal information only for:
- As long as necessary to fulfil business purposes
- Legal, accounting, tax, or regulatory requirements
- Customer support and dispute resolution purposes
Data no longer required is securely deleted or anonymised.
10. YOUR RIGHTS UNDER APPLICABLE LAW
Subject to applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent
- Request deletion of your account and associated data
- Opt out of marketing communications
To exercise your rights, contact:
Customercare@kizoraskincare.com
11. CHILDREN’S PRIVACY
KIZORA products and services are intended for individuals above 18 years of age.
We do not knowingly collect personal information from minors.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
KIZORA is not responsible for the privacy practices or content of such external websites.
Users are advised to review their respective privacy policies.
13. PRODUCT INFORMATION & SKINCARE DISCLAIMER
KIZORA products are formulated for cosmetic and skincare purposes only.
Information provided on the website:
- Is for general informational purposes
- Is not intended as medical advice
- Should not replace professional dermatological consultation
Customers with allergies, sensitivities, pregnancy-related concerns, or medical conditions should consult a healthcare professional before use.
14. GRIEVANCE REDRESSAL
In accordance with the Information Technology Act, 2000 and applicable rules, the grievance contact details are provided below.
Grievance Officer
Naturekit LLP
WW-24, Malibu Town
Gurgaon, Haryana, India
Email: Customercare@kizoraskincare.com
Phone: +91 9625905995
We aim to acknowledge and resolve grievances within a reasonable timeframe in accordance with applicable laws.
15. FRAUD & SECURITY AWARENESS
KIZORA will NEVER ask customers for:
- OTPs
- CVV numbers
- UPI PINs
- Net banking passwords
Customers are advised not to share sensitive financial information with anyone claiming to represent KIZORA unofficially.
16. CHANGES TO THIS PRIVACY POLICY
KIZORA may update this Privacy Policy from time to time to reflect:
- Changes in law
- Operational updates
- Security enhancements
Updated versions will be posted on this page with the revised effective date.
We encourage users to review this page periodically.
17. CONTACT US
For any privacy-related concerns, questions, or requests:
KIZORA Customer Care
Naturekit LLP
WW-24, Malibu Town, Gurgaon
📧 Customercare@kizoraskincare.com
📞 +91 9625905995