Last Updated: 11/06/2026

Welcome to KIZORA. These Terms & Conditions (“Terms”) govern your access to and use of the KIZORA website, products, services, and related platforms operated by Naturekit LLP.

By accessing or using our website, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other applicable policies.

If you do not agree with these Terms, please discontinue use of the website.

This Terms & Conditions framework has been adapted and customised for KIZORA using a reference e-commerce legal framework shared by the user.

1. COMPANY INFORMATION

Naturekit LLP

WW-24, Malibu Town
Gurgaon, Haryana, India

📧 Customercare@kizoraskincare.com
📞 +91 9625905995

KIZORA is engaged in the sale and distribution of skincare, body care, haircare, fragrance, wellness, and beauty products through its e-commerce platform.

2. ELIGIBILITY TO USE

By using this website, you confirm that:

• You are at least 18 years of age, or
• You are accessing the platform under the supervision of a parent or legal guardian.

KIZORA reserves the right to refuse service, terminate accounts, or cancel orders at its discretion if these Terms are violated.

3. ACCOUNT RESPONSIBILITY

If you create an account with KIZORA, you are responsible for:

• Maintaining confidentiality of login credentials
• Restricting unauthorised access to your account
• All activities conducted under your account

You agree to provide accurate, current, and complete information.

KIZORA shall not be liable for losses arising from unauthorised use of your account.

4. PRODUCT INFORMATION

We strive to ensure all product descriptions, images, pricing, ingredient information, and usage instructions are accurate.

However:

• Product colours may vary slightly due to screen settings
• Packaging may change from time to time
• Certain typographical or pricing errors may occur unintentionally

KIZORA reserves the right to:

• Correct inaccuracies
• Update information
• Modify pricing
• Discontinue products without prior notice

5. PRODUCT USAGE DISCLAIMER

KIZORA products are intended for cosmetic and personal care purposes only.

Our products and website content:

• Are not intended to diagnose, treat, cure, or prevent medical conditions
• Should not replace professional medical advice
• Are based on general skincare and wellness information

Customers with:

• Allergies
• Sensitive skin
• Pregnancy or lactation concerns
• Existing medical conditions

should consult a healthcare professional prior to use.

Patch testing is strongly recommended before using any skincare product.

6. PRICING & AVAILABILITY

All prices displayed are in Indian Rupees (INR) unless otherwise specified.

Prices and availability are subject to change without notice.

In the event of:

• Incorrect pricing
• Technical errors
• Product unavailability

KIZORA reserves the right to cancel or refuse orders.

If payment has already been processed, eligible refunds will be initiated to the original payment method.

7. ORDERS & ACCEPTANCE

Placing an order on the website does not guarantee acceptance.

An order is considered confirmed only after:

• Successful payment (where applicable)
• Order processing confirmation by KIZORA

KIZORA reserves the right to:

• Refuse suspicious transactions
• Limit quantities purchased
• Cancel bulk or reseller-type orders

8. PAYMENT METHODS

We may accept:

• Credit cards
• Debit cards
• UPI
• Net banking
• Wallets
• COD (where applicable)

All payments are processed through authorised third-party payment gateways.

KIZORA does not store complete payment card information.

9. SHIPPING & DELIVERY

Shipping timelines are estimates and may vary due to:

• Courier partner delays
• Weather conditions
• Operational disruptions
• Remote delivery locations

KIZORA shall not be held liable for delays caused by third-party logistics providers.

Detailed shipping information is available in our Shipping Policy.

10. RETURNS, REFUNDS & CANCELLATIONS

Returns, cancellations, and refunds shall be governed by KIZORA’s Return & Refund Policy.

For hygiene and safety reasons, certain beauty and skincare products may not be eligible for return once opened or used.

11. USER CONTENT & REVIEWS

Users may post:

• Product reviews
• Ratings
• Testimonials
• Comments

By submitting content, you confirm that:

• The content is lawful and accurate
• You own or have rights to such content
• The content does not violate intellectual property or privacy rights

KIZORA reserves the right to:

• Remove offensive or misleading content
• Moderate or refuse publication of reviews

Users must not upload content that is:

• Defamatory
• Obscene
• Fraudulent
• Misleading
• Harmful or unlawful

12. INTELLECTUAL PROPERTY

All content on the KIZORA platform including:

• Logos
• Product names
• Text
• Graphics
• Packaging designs
• Product imagery
• Website design

are the intellectual property of KIZORA and/or its licensors.

No material may be copied, reproduced, distributed, or commercially used without prior written permission.

13. LIMITED LICENSE

KIZORA grants users a limited, non-transferable, revocable license to access and use the website for personal and non-commercial purposes only.

Any misuse, scraping, duplication, or unauthorised commercial use is prohibited.

14. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services.

KIZORA is not responsible for:

• Third-party content
• Policies
• Security practices
• Transactions conducted outside our platform

Users access such links at their own discretion.

15. PROMOTIONS & OFFERS

Promotional offers:

• May be time-bound
• May be modified or withdrawn without prior notice
• Cannot be combined unless explicitly stated

KIZORA reserves the right to cancel fraudulent or abusive usage of promotional offers.

16. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, KIZORA shall not be liable for:

• Indirect or incidental damages
• Allergic reactions or product misuse
• Delays beyond reasonable control
• Website interruptions
• Data loss or technical issues

Use of products and website content is at the user’s own discretion and risk.

17. DISCLAIMER OF WARRANTIES

The website and services are provided on an “AS IS” and “AS AVAILABLE” basis.

KIZORA makes no warranties regarding:

• Continuous website availability
• Error-free operation
• Suitability for specific purposes

18. SITE SECURITY

Users must not:

• Attempt unauthorised access
• Introduce viruses or malicious code
• Interfere with website operations
• Use bots, scrapers, or automated extraction tools

Violation may result in legal action and account termination.

19. TERMINATION OF ACCESS

KIZORA reserves the right to suspend or terminate access to users who:

• Violate these Terms
• Engage in fraudulent activity
• Abuse the platform or customer support

Termination may occur without prior notice.

20. INDEMNITY

You agree to indemnify and hold harmless KIZORA, Naturekit LLP, its employees, affiliates, directors, and service providers from claims, damages, losses, or liabilities arising from:

• Breach of these Terms
• Misuse of the website
• Violation of applicable laws
• Infringement of third-party rights

21. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Gurgaon, Haryana, India.

22. CHANGES TO TERMS

KIZORA reserves the right to update or modify these Terms at any time.

Updated versions will be posted on this page with the revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

23. CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact:

KIZORA Customer Care

Naturekit LLP
WW-24, Malibu Town
Gurgaon, Haryana, India

📧 Customercare@kizoraskincare.com
📞 +91 9625905995

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.